The candidate is Vice President – Customer Insights and Loyalty and President of the AAdvantage program with American Airlines Group, Inc. (NASDAQ: AAL). She is responsible for all aspects of the AAdvantage program, including recognition and rewards for AAdvantage members, as well as travel and retail mileage partnerships. The candidate is also responsible for AAdvantage customer service, business solutions and American Airline’s customer relationship management initiatives. She previously served as Managing Director – Customer Insights and Loyalty, where she led the successful integration of US Airways Dividend Miles into the AAdvantage program, as well as the redesign of the program. The candidate has more than 20 years of experience with American and has held roles in finance, revenue management, alliances, sales and loyalty. Those positions included Managing Director – Merchandising and Distribution Strategy and Managing Director – AAdvantage Partner Marketing, where she led a key co-brand agreement with Citi (NYSE: C). The candidate earned her Bachelor’s degree from Vanderbilt University and her Master’s degree from Washington University, St. Louis.
American Airlines Group, Inc. (NASDAQ: AAL) offers an average of nearly 6,700 flights per day to nearly 350 destinations in more than 50 countries. American has hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, DC. American is a founding member of the oneworld alliance, whose members and members-elect serve nearly 1,000 destinations with 14,250 daily flights to 150 countries. Revenue: $40.2 billion.